The Role

We are looking for a Duty Supervisor on a fixed term basis to support with the smooth operation of The Arsenal Hub and deliver a high-quality service for customers and participants.

This important role will ensure compliance with safeguarding, health & safety standards, support football and outreach programmes, and contribute ideas to strengthen community engagement at The Arsenal Hub.

Who we are

We are one of the most famous clubs in world football, with a rich heritage and history of success – read more about our history, here.

Beyond that, we are passionate about our local community and, behind the scenes, we have a wide variety of opportunities and career paths for all. We have a very defined purpose: to act for a winning team, culture and community. We achieve this by ensuring we are courageous in the pursuit of progress, we champion our community and each other, and that we do the right thing (even when no one is looking).

Your day-to-day

• Elevate the customer experience – you will deliver a high-quality service for customers and participants, taking responsibility for the day-to-day operation of the Arsenal Hub on a shift basis
• Lead on the pitch – you'll lead football sessions including coaching and events, contributing to the Hub’s dynamic sports offering
• Create a safe environment – you will uphold the Club’s safeguarding policies, health and safety standards, and other relevant legal frameworks, escalating concerns to the Hub Manager
• Support meaningful programmes – you'll collaborate with Arsenal in the Community to deliver impactful initiatives, including our outreach programme
• Champion community – you will help contribute to inclusive, meaningful services that reflect the needs of the local community
• Drive ideas forward – you'll offer suggestions and ideas to the Hub Manager to maximise usage and enhance the Hub’s impact

What we are looking for

• Customer care experience – you have previously worked in a customer-facing environment, demonstrating a commitment to service excellence
• Operational support – you have experience working in busy settings, including setting up equipment and maintaining cleanliness
• First aid knowledge – you are First Aid qualified and understand the regulatory requirements of operating within a sports centre environment
• Passion for football and community – you have a genuine interest in football and recognise its power to engage and unite communities
• Best-in-class communication skills - you're confident in your ability to deliver and communicate insights to key colleagues across our club
• Commitment to ED&I – you understand and actively promote inclusive principles both in the workplace and the wider community
• Safeguarding – you are committed to best practice in safeguarding and health legislation, supporting a safe and responsible environment
  
  
  Please note: This is a rotating shift based position which may require working unsociable hours, Matchdays, weekends and bank holidays.

Why choose us

At Arsenal, we want everyone to feel a sense of trust and belonging, so we are proud of both our club values and also what we offer to our employees. As one of our Gunners, you will receive:

• An exciting reward and recognition scheme
• Generous holiday allowance which increases with your length of service
• Great internal learning and development programmes
• A flexible hybrid working model
• Priority access to apply for match tickets
• A competitive health and wellbeing benefits package
• A leading Employee Assistance Programme
• Great discounts with some of our Partners

Discover why ‘Our Gunners’ are proud to be part of our team - view their stories here.

Arsenal for Everyone

Arsenal for Everyone is our commitment to promoting and embracing equality, diversity and inclusion, so that everyone connected to the club feels like they belong to the same Arsenal family. We believe that diversity of background, skills and experience drives our success on and off the pitch. 

Disability Confident Leader

We are a Disability Confident Leader. We actively welcome and encourage applications from people with disabilities and long-term health conditions. If you need disability-related adjustments to the recruitment process, please indicate this in your application.

If you are likely to meet the definition of being a ‘disabled person’ according to the Equality Act 2010, you may be eligible to apply for an interview via the Disability Confident Scheme - please indicate this in your application form below. The information you share with us about your health or disability will not be used in recruitment decisions.

Our Commitment to Safeguarding

We are committed to ensuring that our environments for children, young people and adults at risk remain safe and inclusive. We therefore require successful candidates to complete a DBS check and other essential background checks prior to starting their employment. Depending on the responsibilities of the role, a DBS will be either a basic, standard, or enhanced check.

Application Closing Date - 23rd September 2025

Please note: we reserve the right to close the position early if application volumes are particularly high. We encourage you to get your application in sooner rather than later.

Updates on the status of your application will be sent via email, please routinely check your spam and junk folders, as occasionally emails sent via the Teamtailor platform will find themselves there.

Good luck!