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Arsenal Football Club career site

Andrew Ross (IT Service Desk Team Lead)

  • I started at the club when I was 16 and have been here all of my career. I’m very proud and always have been to be a part of this club. The feeling is immense."

    Andrew Ross

Life at Arsenal For Andrew

Why did you want to work with us at Arsenal and how did you apply/find your role?

I’m local boy, born and bred in Islington, so I always had a passion for Arsenal.
I started at the club when I was 16 and have been here all of my career. I’m very proud, and always have been, to be a part of this club. The feeling is immense. Being a fan and employee is the best of both worlds. I know that my direct input into the club, helps us to progress and innovate as a team.

Tell us what a typical day looks like in your role?

I work in the Technology team, and no two days are ever the same.
We support and enable the club from a technology perspective.
We could help support with something simple, such as delivering a mouse or keyboard, all the way up to innovating and supporting the Women's or Men's First Teams to allow the players to perform to the best of their ability.

What's your favourite thing about your role?

Working with such a talented group of people is such a privilege. I learn on a daily basis, thanks to my colleagues. It allows each day to be enjoyable and different from the last.
My role allows me to collaborate with everyone across our club, which is great as I get to see and talk to different faces each and everyday.

What are the three main skills needed to be an IT Service Desk Team Lead at Arsenal?

Being able to prioritise is a key skill within a football club. Understanding that something that may seem low priority midweek, may be urgently needed on a matchday.

Effective communication is essential for our club's success. It allows us to thrive and help one another to progress as a whole.

Trust strengthens relationships and enhances the club's overall performance.

Advice for someone wanting to be a IT Service Desk Team Lead at Arsenal?

ITIL is a framework that we use within the technology function. Understanding this is definitely an advantage.
Experience in a high-level professional sports setting is an advantage in handling event day support and interacting with major key stakeholders within a company.

If you were to describe the Arsenal working culture in 3 words, what would they be?

Vibrant, Innovative, Passionate.