The Role

We are looking for a Tour and Museum Operations Manager on a fixed-term basis to cover maternity.

In this exciting role, you'll oversee the stadium tour route and museum experience and have the responsibility of driving revenue, managing budgets, and delivering capital investment projects that enhance visitor engagement.

Who we are

We are one of the most famous clubs in world football, with a rich heritage and history of success – read more about our history, here.

Beyond that, we are passionate about our local community and, behind the scenes, we have a wide variety of opportunities and career paths for all. We have a very defined purpose: to act for a winning team, culture and community. We achieve this by ensuring we are courageous in the pursuit of progress, we champion our community and each other, and that we do the right thing (even when no one is looking).

Your day-to-day

• Own commercial performance - you will lead revenue, profit, and cost management across Stadium Tours and Museum, delivering against key financial targets
• Champion supporter experience - you will take pride in the delivery of best-in-class experiences across all tour offerings, and you'll maintain high standards and exceptional performance across TripAdvisor, Google, and VisitEngland
• Lead and inspire - you will manage a core team and wider casual workforce, fostering a high-performance culture and strong team engagement
• Create unforgettable moments - you will design and deliver exciting new offerings that inspire guests to visit Emirates Stadium throughout the year
• Manage financial operations - you will oversee budgets, P&L, and internal systems to deliver cost efficiencies and financial targets
• Uphold safety and compliance - you will prioritise the safety of visitors and colleagues by ensuring all experiences meet health, safety, and regulatory standards

What we are looking for

• Industry expert - you'll have a deep understanding of the tourism (and/or leisure) industry industry and know how to apply your experience to a fast paced, high turnover environment
• Operational background - you will have a track record in managing day-to-day operations and be able to develop and deliver amazing product experiences
• Inspiring leader - you will have excellent line management experience and relish the opportunity to grow and develop sizeable operational teams 
• Confident decision maker - you act decisively to make decisions that matter, even under pressure, and support others in doing the same
• Results-driven mindset - you will have a proven track record of increasing sales and profit and use sound commercial judgement to unlock new opportunities
• Flexible attitude - you've got the ability to adapt to new situations and can tailor your approach to suit a range of challenges

Why choose us

At Arsenal, we want everyone to feel a sense of trust and belonging, so we are proud of both our club values and also what we offer to our employees. As one of our Gunners, you will receive:

• An exciting reward and recognition scheme
• Generous holiday allowance which increases with your length of service
• Great internal learning and development programmes
• A flexible hybrid working model
• Priority access to apply for match tickets
• A competitive health and wellbeing benefits package
• A leading Employee Assistance Programme
• Great discounts with some of our Partners

Arsenal for Everyone

Arsenal for Everyone is our commitment to promoting and embracing equality, diversity and inclusion, so that everyone connected to the club feels like they belong to the same Arsenal family. We believe that diversity of background, skills and experience drives our success on and off the pitch. 

Disability Confident Leader

We are a Disability Confident Leader. We actively welcome and encourage applications from people with disabilities and long-term health conditions. If you need disability-related adjustments to the recruitment process, please indicate this in your application.

If you are likely to meet the definition of being a ‘disabled person’ according to the Equality Act 2010, you may be eligible to apply for an interview via the Disability Confident Scheme - please indicate this in your application form below. The information you share with us about your health or disability will not be used in recruitment decisions.

Our Commitment to Safeguarding

We are committed to ensuring that our environments for children, young people and adults at risk remain safe and inclusive. We therefore require successful candidates to complete a DBS check and other essential background checks prior to starting their employment. Depending on the responsibilities of the role, a DBS will be either a basic, standard, or enhanced check.

Application Closing Date - 14th September 2025

Please note: we reserve the right to close the position early if application volumes are particularly high. We encourage you to get your application in sooner rather than later.

Good luck!